Warranty Policy

Warranty Period

KICA Official Store offers a 1-year warranty for all items purchased from our official store. Please note that the warranty period may vary in different regions according to local laws. For any questions, feel free to contact us at kicacare@outlook.com.

Note: If you purchase on other platforms, please refer to the warranty policy of the corresponding platform.

Free maintenance service conditions

You are eligible for free maintenance service if:

1. Within one year from the purchase date, the product is malfunctioning under normal usage due to non-artificial reasons.
2. The malfunction of the product is not caused by artificial reasons such as unauthorized disassemble, conversion or addition.
3. Provide the certificate of maintenance service: the warranty card (with customer information, purchase date and the code of the product), the legitimate receipts, invoices or screenshot of purchasing.

Paid maintenance service conditions

You may need to pay for maintenance service under the following conditions:

1. Unable to provide legitimate receipts, invoices or the warranty card.

2. The product has been overused, operated against the instructions, or damaged by improper installation, assemble, storage, transit or carrying.

3. The product is malfunctioning due to being used under the environments that are not included in the intrusion, such as high-temperature and leakage of seawater and sands.

4. The product is malfunctioning due to improper storage, improper charging, discharging of the battery or using the batteries of other brands.

5. The product is damaged by misuse that exceeds its bearing limits.

6. The product is damaged by force majeure, including fires, floods, lightning strikes, traffic accident and so on.

Note: KiCA reserves the right of final interpretation on the above after-sales terms and conditions.

Maintenance Process

STEP 1: Please email us at support@feiyu-tech.com / service@feiyu-tech.com for request maintenance service. Describe the product's issue and provide your information in the email.

STEP 2:Send the malfunction product to us with the warranty card (please keep a backup of your own settings).

STEP 3:After receiving the product, our Support Team will assess and repair your product.

STEP 4:will send the product to you as soon as possible when it is fully repaired.

Resolution Timeframe

We aim to resolve warranty issues promptly. The timeframe may vary depending on the complexity of the problem. Our team will keep you informed about the progress and expected resolution time.

Your satisfaction is our priority. This warranty is designed to provide peace of mind and confidence in the reliability of our products. For any questions or concerns regarding the warranty, please contact us at kicacare@outlook.com.