Shipping Policy

Thank you for visiting our KiCA store! 



Order Processing 

For USA, Canada, European Union Orders: The processing time is typically 1 to 2 working days. 

For Orders from other countries: The processing time is typically 1 to 3 working days. 

Please NOTE that processing times may be longer during peak seasons or due to unforeseen circumstances.  

 

Shipping Destinations

Orders placed on KiCA official store can be shipped to the following countries and regions:

Shipping Area Ship To Ship From Carrier ETD(BIZ. Days) Fees Tax
North America United States US Warehouse USPS/UPS/DHL 1-5 Free Tax Included
Canada CA Warehouse Canada Post 1-5 Free Tax Included
Mexico China Warehouse DHL/FedEx/UPS 6-8 Additional  Shipping Fees Tax Not Included
Europe Austria, Belgium, Bulgaria, Cyprus, Czechia(Czech Republic), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom UK/DE Warehouse UPS, DPD, DHL, Royal Mail, An Post, La Poste, Poste Italiane, PostNord, BPost, etc. 1-7 Free Tax Included
Norway, Ukraine, Monaco, Switzerland, San Marino, Croatia,Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI) China Warehouse DHL/FedEx/UPS 6-8 Additional  Shipping Fees Tax Not Included
Iceland, Belarus, Jersey, Guernsey China Warehouse DHL/FedEx/UPS 6-8 Additional  Shipping Fees Tax Not Included
Asia South Korea, Philippines, Indonesia, Singapore, Japan, Thailand, Malaysia, Vietnam China Warehouse DHL/FedEx/UPS 5-7(DHL i.e.) Additional  Shipping Fees Tax Not Included
Pakistan, India, Nepal, Bangladesh, Sri Lanka China Warehouse DHL/FedEx/UPS 5-7(DHL i.e.) Additional  Shipping Fees Tax Not Included
Oceania Australia, New Zealand, Fiji China Warehouse DHL/FedEx/UPS 6-8(DHL i.e.) Additional  Shipping Fees Tax Not Included
The Middle East United Arab Emirates, Turkey China Warehouse DHL/FedEx/UPS 5-7(DHL i.e.) Additional  Shipping Fees Tax Not Included
Saudi Arabia, Israel, Lebanese China Warehouse DHL/FedEx/UPS 5-7(DHL i.e.) Additional  Shipping Fees Tax Not Included
Iran China Warehouse DHL/FedEx/UPS 5-7(DHL i.e.) Additional  Shipping Fees Tax Not Included
South America Panama, Colombia, Peru, Paraguay, Argentine, Uruguay, Chile China Warehouse DHL/FedEx/UPS 6-8(DHL i.e.) Additional  Shipping Fees Tax Not Included
Africa Algeria, Morocco, Ghana, Mozambique, South Africa China Warehouse DHL/FedEx/UPS 6-8(DHL i.e.) Additional  Shipping Fees Tax Not Included
Others Most Countries China Warehouse DHL/FedEx/UPS/EMS 6-8 Additional Shipping  Fees Tax Not Included

Notes:  

1. We currently ship to select countries/regions worldwide. Please note that we can't ship to P.O. Boxes, APOs and FPOs.

2. If your shipping address is within our "Free Shipping & Tax Included" range, but you are charged customs duties, please contact us at store@feiyu-tech.com to arrange a tax refund for you.

3. Orders from EU countries including Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), Croatia will be shipped from China. Tax Not Included.

 

Order Status

1. Order Cancellation : You can cancel physical items or orders that have not yet entered the shipping process. Please email us at kicacare@outlook.com within 24 HOURS after placing the order.

2. Address Change : For address changes, please email our Customer Service Team at kicacare@outlook.com with your updated address. Once your order has been shipped, we are unable to change the shipping address. 

3. Order Tracking : Once your order has been shipped, you will receive a shipping confirmation email with the tracking number and a link to track your package.

 

Shipping & Delivery

1. Shipping Fee : We offer FREE Standard shipping on all US, CA, EU, UK orders. The Additional Shipping Fees for other countries will be calculated and displayed on the Checkout page before you complete your order.

2. Delivery Time :

  • For US, CA, EU, UK orders, we prioritize shipping from local warehouses.  If the product you purchased is temporarily out of stock in the local warehouse, we may arrange to ship it from the China Warehouse, and the estimated shipping time may take 6 to 8 days.(*Please note that the specific delivery time may vary by different logistics companies.)
  • For Orders from other countries, we will ship from China warehouse. and the estimated shipping time may take 6 to 8 days.

3. Remote Address Orders : Orders with remote locations will take longer time to arrive and additional shipping fees may be required. Please note that the delivery time and shipping fees depend on the address specified for the order.
You can calculate the estimated shipping fees on the Cart page.

4. Shipping Delays or Issues : While we strive to provide timely and reliable shipping services, unforeseen circumstances or external factors may cause delays or issues that are beyond our control. We kindly ask for your understanding and patience in such situations.
If you encounter any problems or have concerns regarding your shipment, please contact our customer support team, and we will do our best to assist you 

 

Other Questions

If you have any questions, please email us at kicacare@outlook.com or contact us directly in the chat window.

 

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