Shipping Policy
Thank you for visiting our KiCA store!
Order Processing
For USA, Canada, European Union Orders: The processing time is typically 1 to 2 working days.
For Orders from other countries: The processing time is typically 1 to 3 working days.
Please NOTE that processing times may be longer during peak seasons or due to unforeseen circumstances.
Shipping Destinations
Orders placed on KiCA official store can be shipped to the following countries and regions:
| Shipping Area | Ship To | Ship From | Carrier | ETD(BIZ. Days) | Fees | Tax |
|---|---|---|---|---|---|---|
| North America | United States | US Warehouse | USPS/UPS/DHL | 1-5 | Free | Tax Included |
| Canada | CA Warehouse | Canada Post | 1-5 | Free | Tax Included | |
| Mexico | China Warehouse | DHL/FedEx/UPS | 6-8 | Additional Shipping Fees | Tax Not Included | |
| Europe | Austria, Belgium, Bulgaria, Cyprus, Czechia(Czech Republic), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom | UK/DE Warehouse | UPS, DPD, DHL, Royal Mail, An Post, La Poste, Poste Italiane, PostNord, BPost, etc. | 1-7 | Free | Tax Included |
| Norway, Ukraine, Monaco, Switzerland, San Marino, Croatia,Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI) | China Warehouse | DHL/FedEx/UPS | 6-8 | Additional Shipping Fees | Tax Not Included | |
| Iceland, Belarus, Jersey, Guernsey | China Warehouse | DHL/FedEx/UPS | 6-8 | Additional Shipping Fees | Tax Not Included | |
| Asia | South Korea, Philippines, Indonesia, Singapore, Japan, Thailand, Malaysia, Vietnam | China Warehouse | DHL/FedEx/UPS | 5-7(DHL i.e.) | Additional Shipping Fees | Tax Not Included |
| Pakistan, India, Nepal, Bangladesh, Sri Lanka | China Warehouse | DHL/FedEx/UPS | 5-7(DHL i.e.) | Additional Shipping Fees | Tax Not Included | |
| Oceania | Australia, New Zealand, Fiji | China Warehouse | DHL/FedEx/UPS | 6-8(DHL i.e.) | Additional Shipping Fees | Tax Not Included |
| The Middle East | United Arab Emirates, Turkey | China Warehouse | DHL/FedEx/UPS | 5-7(DHL i.e.) | Additional Shipping Fees | Tax Not Included |
| Saudi Arabia, Israel, Lebanese | China Warehouse | DHL/FedEx/UPS | 5-7(DHL i.e.) | Additional Shipping Fees | Tax Not Included | |
| Iran | China Warehouse | DHL/FedEx/UPS | 5-7(DHL i.e.) | Additional Shipping Fees | Tax Not Included | |
| South America | Panama, Colombia, Peru, Paraguay, Argentine, Uruguay, Chile | China Warehouse | DHL/FedEx/UPS | 6-8(DHL i.e.) | Additional Shipping Fees | Tax Not Included |
| Africa | Algeria, Morocco, Ghana, Mozambique, South Africa | China Warehouse | DHL/FedEx/UPS | 6-8(DHL i.e.) | Additional Shipping Fees | Tax Not Included |
| Others | Most Countries | China Warehouse | DHL/FedEx/UPS/EMS | 6-8 | Additional Shipping Fees | Tax Not Included |
Notes:
1. We currently ship to select countries/regions worldwide. Please note that we can't ship to P.O. Boxes, APOs and FPOs.
2. If your shipping address is within our "Free Shipping & Tax Included" range, but you are charged customs duties, please contact us at kicacare@outlook.com to arrange a tax refund for you.
3. Orders from EU countries including Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), Croatia will be shipped from China. Tax Not Included.
Order Status
1. Order Cancellation : You can cancel physical items or orders that have not yet entered the shipping process. Please email us at kicacare@outlook.com within 24 HOURS after placing the order.
2. Address Change : For address changes, please email our Customer Service Team at kicacare@outlook.com with your updated address. Once your order has been shipped, we are unable to change the shipping address.
3. Order Tracking : Once your order has been shipped, you will receive a shipping confirmation email with the tracking number and a link to track your package.
Shipping & Delivery
1. Shipping Fee : We offer FREE Standard shipping on all US, CA, EU, UK orders. The Additional Shipping Fees for other countries will be calculated and displayed on the Checkout page before you complete your order.
2. Delivery Time :
- For US, CA, EU, UK orders, we prioritize shipping from local warehouses. If the product you purchased is temporarily out of stock in the local warehouse, we may arrange to ship it from the China Warehouse, and the estimated shipping time may take 6 to 8 days.(*Please note that the specific delivery time may vary by different logistics companies.)
- For Orders from other countries, we will ship from China warehouse. and the estimated shipping time may take 6 to 8 days.
3. Remote Address Orders : Orders with remote locations will take longer time to arrive and additional shipping fees may be required. Please note that the delivery time and shipping fees depend on the address specified for the order.
You can calculate the estimated shipping fees on the Cart page.
4. Shipping Delays or Issues : While we strive to provide timely and reliable shipping services, unforeseen circumstances or external factors may cause delays or issues that are beyond our control. We kindly ask for your understanding and patience in such situations.
If you encounter any problems or have concerns regarding your shipment, please contact our customer support team, and we will do our best to assist you
Other Questions
If you have any questions, please email us at kicacare@outlook.com or contact us directly in the chat window.