KICAKICAKICA

Return & Replacement

24 Hours Cancel Items or Orders

You can cancel physical items or orders that haven't entered the shipping process yet. Please email us at kicacare@outlook.com within 24 HOURS of placing your order. 

 

Return & Refund

If you would like to apply for a return and refund, please request refund within 30 calendar days of receiving your product. To avoid any delay or denial of processing your refund request, please verify that the product for return satisfies all of our following inspection criteria.
 

You can request Return & Refund when:

1.Within 30 calendar days of receiving the product.
2.If the product is damaged or destroyed during shipping, please provide us with clear images, videos or certificate of damage provided by the logistics company.
3.The type or appearance of the product is found to be incorrect, or obvious manufacturing defects, such as appearance defect, are found on the product without being put to use.
4.The product cannot properly function under the instructions or the guidance of our Support Team, or is malfunctioning due to non-artificial reasons.
5.The product is still in a perfect resellable condition, and includes all original accessories (the packaging, batteries, complimentary, manuals, etc.).
6.The product is not compatible with your smartphones or cameras, which are not included in the official compatible list.
 
Notice:
1.Customers need to pay for the return shipping unless the return is due to product quality issues.
2.Within 30 calendar days of receipt, customers can return the product(s) with no reason. Beyond 30 calendar days of receipt, Feiyu might not accept returns for any reason. If there are any product quality issues, please request Return & Refund within 30 calendar days of receipt.
 

Return & Refund Service will not be provided where:

1.The refund is requested beyond 30 calendar days of receipt.
2.Unable to provide the invoice of purchase or the receipt, or try to forge or alter the receipt.
3.The label or machine code of the product is altered or obliterated.
4.The packaging, manuals, original and complimentary accessories of the product are incomplete or damaged.
5.The main part or the accessories of the product are damaged due to artificial reasons (scratches, dents, etc.), and will affect the second sales of the product.
6.Any fault or damage has been caused by unauthorized use or modification of the product, including collision, exposure to moisture, entry of foreign materials (seawater, sands, muds, etc.), burning down, improper installation or operation against the instructions.
7.The product is damaged by force majeure, including fires, floods, high winds, lightning strikes, traffic accident, etc.
8.The product and relevant objects haven’t been sent back to us within 7 calendar days after the return confirmation is sent from FeiyuTech.

 
Return & Refund Process:

STEP 1: Please email us at kicacare@outlook.com for return type confirmation, including your name, order number, product name, and the images or videos that can prove the damage or destroy of the product.
STEP 2: Our Support Team will provide RMA/warehouse/service center address for you to ship back the product.
STEP 3: After you ship the product and provide us with the tracking number, our customer service will arrange refund to you in 3-5 working days.

 

Replacement

If you would like to apply for a replacement, please request replacement within 30 calendar days of receiving your product. To avoid any delay or denial of processing your replacement request, please verify that the product for replacement satisfies all of our following inspection criteria.
 

You can request Replacement when:

1.Within 30 calendar days of receiving the product.
2.If the product is damaged or destroyed during shipping, please provide us with clear images, videos or certificate of damage provided by the logistics company.
3.The type or appearance of the product is found to be incorrect, or obvious manufacturing defects, such as appearance defect, are found on the product without being put to use.
4.The product cannot properly function under the instructions or the guidance of our Support Team, or is malfunctioning due to non-artificial reasons.
5.The product is not compatible with your smartphones or cameras, which are not included in the official compatible list.

Notice:
1.Customers need to pay for the return shipping unless the return is due to product quality issues.
2.Within 30 calendar days of receipt, customers can replace the product(s) with no reason. Beyond 30 calendar days of receipt, Feiyu might not accept replacement for any reason. If there are any product quality issues, please request Replacement within 30 calendar days of receipt.


Replacement Service will not be provided where:

1.The replacement is requested beyond 30 calendar days of receipt.
2.Unable to provide the invoice of purchase or the receipt, or try to forge or alter the receipt.
3.The return product does not match the order information.
4.The label or machine code of the product is altered or obliterated.
5.The main part or the accessories of the product are damaged due to artificial reasons (scratches, dents, etc.), and will affect the second sales of the product.
6.The product is found to have no quality issues after being thoroughly inspected by FeiyuTech’s after-sales department.
7.Any fault or damage has been caused by unauthorized use or modification of the product, including collision, exposure to moisture, entry of foreign materials (seawater, sands, muds, etc.), burning down, improper installation or operation against the instructions.
8.The product is damaged by force majeure, including fires, floods, high winds, lightning strikes, traffic accident, etc.
9.The product and relevant objects haven’t been sent back to us within 7 calendar days after the replacement confirmation is sent from FeiyuTech.


Replacement Process:

STEP 1: Please email us at kicacare@outlook.com for replacement confirmation, including your name, order number, product name, and the images or videos that can prove the damage or destroy of the product.
STEP 2: Our Support Team will provide RMA/warehouse/service center address for you to ship back the product.
STEP 3: After you ship the product and provide us with the tracking number, our customer service will arrange a replacement for you within 7 working days.
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