KiCA Shipping Policy

Shipping Policy

Thank you for visiting our KiCA store!

Order Processing

For USA, Canada, European Union Orders: The processing time is typically 1 to 2 working days.

For Orders from other countries: The processing time is typically 1 to 3 working days.

Please NOTE that processing times may be longer during peak seasons or due to unforeseen circumstances.

Shipping Destinations

Orders placed on KiCA official store can be shipped to the following countries and regions:

Shipping Area	Ship To	Ship From	Carrier	ETD(BIZ. Days)	Fees	Tax
North America	United States	US Warehouse	USPS/UPS/DHL	1-5	Free	Tax Included
	Canada	CA Warehouse	Canada Post	1-5	Free	Tax Included
	Mexico	China Warehouse	DHL/FedEx/UPS	7-10	Additional Shipping Fees	Tax Not Included
Europe	Austria, Belgium, Bulgaria, Cyprus, Czechia(Czech Republic), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom	UK/DE Warehouse	UPS, DPD, DHL, Royal Mail, An Post, La Poste, Poste Italiane, PostNord, BPost, etc.	1-7	Free	Tax Included
	Norway, Ukraine, Monaco, Switzerland, San Marino, Croatia,Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI)	China Warehouse	DHL/FedEx/UPS	7-10	Additional Shipping Fees	Tax Not Included
	Iceland, Belarus, Jersey, Guernsey	China Warehouse	DHL/FedEx/UPS	7-10	Additional Shipping Fees	Tax Not Included
Asia	South Korea, Philippines, Indonesia, Singapore, Japan, Thailand, Malaysia, Vietnam	China Warehouse	DHL/FedEx/UPS	7-10(DHL i.e.)	Additional Shipping Fees	Tax Not Included
Asia	Pakistan, India, Nepal, Bangladesh, Sri Lanka	China Warehouse	DHL/FedEx/UPS	8-10(DHL i.e.)	Additional Shipping Fees	Tax Not Included
Oceania	Australia, New Zealand, Fiji	China Warehouse	DHL/FedEx/UPS	8-10(DHL i.e.)	Additional Shipping Fees	Tax Not Included
The Middle East	United Arab Emirates, Turkey	China Warehouse	DHL/FedEx/UPS	7-10(DHL i.e.)	Additional Shipping Fees	Tax Not Included
	Saudi Arabia, Israel, Lebanese	China Warehouse	DHL/FedEx/UPS	7-10(DHL i.e.)	Additional Shipping Fees	Tax Not Included
	Iran	China Warehouse	DHL/FedEx/UPS	7-10(DHL i.e.)	Additional Shipping Fees	Tax Not Included
South America	Panama, Colombia, Peru, Paraguay, Argentine, Uruguay, Chile	China Warehouse	DHL/FedEx/UPS	8-10(DHL i.e.)	Additional Shipping Fees	Tax Not Included
Africa	Algeria, Morocco, Ghana, Mozambique, South Africa	China Warehouse	DHL/FedEx/UPS	8-10(DHL i.e.)	Additional Shipping Fees	Tax Not Included
Others	Most Countries	China Warehouse	DHL/FedEx/UPS/EMS	8-10	Additional Shipping Fees	Tax Not Included

Notes:

1. We currently ship to select countries/regions worldwide. Please note that we can't ship to P.O. Boxes, APOs and FPOs.

2. If your shipping address is within our "Free Shipping & Tax Included" range, but you are charged customs duties, please contact us at store@kica-tech.com to arrange a tax refund for you.

3. Orders from EU countries including Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), Croatia will be shipped from China. Tax Not Included.

Order Status

1. Order Cancellation : You can cancel physical items or orders that have not yet entered the shipping process. Please email us at store@kica-tech.com within 24 HOURS after placing the order.

2. Address Change : For address changes, please email our Customer Service Team at store@kica-tech.com with your updated address. Once your order has been shipped, we are unable to change the shipping address.

3. Order Tracking : Once your order has been shipped, you will receive a shipping confirmation email with the tracking number and a link to track your package.

Shipping & Delivery

1. Shipping Fee : We offer FREE Standard shipping on all US, CA, EU, UK orders. The Additional Shipping Fees for other countries will be calculated and displayed on the Checkout page before you complete your order.

2. Delivery Time :

For US, CA, EU, UK Orders:

Priority Shipping: We prioritize shipping from local warehouses for faster delivery. If the product you purchased is out of stock in the local warehouse, it will be shipped from the China Warehouse.

Orders Under $49: Products shipped from the China Warehouse may take 2–3 weeks to arrive.
Orders Above $50: Products shipped from the China Warehouse have an estimated delivery time of 7–10 business days (please note that actual delivery time may vary based on the logistics company).

For Orders from Other Countries:

Orders Under $49: Products will be shipped from the China Warehouse, with an estimated delivery time of 2–3 weeks.
Orders Above $50: Products will be shipped from the China Warehouse, with an estimated delivery time of 7–10 business days (please note that actual delivery time may vary based on the logistics company).

3. Remote Address Orders : Orders with remote locations will take longer time to arrive and additional shipping fees may be required. Please note that the delivery time and shipping fees depend on the address specified for the order.
You can calculate the estimated shipping fees on the Cart page.

4. Shipping Delays or Issues : While we strive to provide timely and reliable shipping services, unforeseen circumstances or external factors may cause delays or issues that are beyond our control. We kindly ask for your understanding and patience in such situations.
If you encounter any problems or have concerns regarding your shipment, please contact our customer support team, and we will do our best to assist you

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Got questions?

If you’d like to learn more about us and our products, contact us or simply fill out the form!

Contact info

Get In Touch:

store@kica-tech.com